EasyPay for MetroCards

In the next few months, the MTA will be phasing out the EasyPay Reduced-Fare program as part of the transition to our new contactless fare payment system, OMNY.

If you have questions, please contact the EasyPay MetroCard Account Service Center online or at 877-323-7433. The office is staffed 9 a.m. to 5 p.m. on weekdays (except holidays) and 9 a.m. to 2 p.m. on Saturday. In off hours, the number goes to an automated system that can help with common problems.

The EasyPayXpress program for full-fare customers has ended.

You'll have more flexibility with your fare payments with OMNY.

OMNY offers a weekly fare cap. Pay for 12 rides using the same device or card in a seven-day period, and additional rides within the week are free.

There's no upfront cost, and you don’t need to worry about buying or refilling a MetroCard.

You can also use an OMNY card like a pay-per-ride EasyPay MetroCard. Register for an account and use your credit or debit card to automatically reload your account.

Lost, damaged, or stolen cards

Your best option is to immediately report lost, damaged, or stolen EasyPay Reduced-Fare MetroCard online. You can also call us at 1-877-323-7433.

You will not be liable for unauthorized charges that occur after you have notified us. We will immediately deactivate your card to protect unauthorized charges. We will send a replacement card in the mail.

If you want to contest a charge on your account, contact the EasyPay Account Service Center. Charges not questioned within 120 days of the fare posting will be considered valid.

Managing your card

Don’t try to refill your EasyPay MetroCard in a regular MetroCard vending machine. It could damage the card and you won’t be able to add value to it.

You also can’t add value at a station booth.

Like any other MetroCard, your EasyPay MetroCard eventually expires. The expiration date is on the back of the card. We will send you a replacement card a few weeks before your old one expires. Please destroy your expiring card immediately.

Payment issues and closing your account

You may end your account at any time by emailing the EasyPay Account Service Center or calling us at 1-877-323-7433. After all rides are posted, we’ll refund the remainder of your account.

Contact us

Online

Managing your account online is the best way to report a lost, stolen, or damaged card.

Log into your EasyPay account.

By phone

EasyPay MetroCard Account Service Center: 877-323-7433

The office is staffed 9 a.m. - 5 p.m. on weekdays (except holidays) and 9 a.m. - 2 p.m. on Saturday. In off hours, the number goes to an automated system that can help with common problems.

By email

Email us.

By mail

EasyPay MetroCard Account Service Center
PO Box 52021
Newark, NJ 07101-8221