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MTA Metro-North Railroad today restarted its “Connect With Us” customer outreach program for the first time since the beginning of the Omicron variant last fall. The program brings railroad executives to meet with customers to discuss ways to improve train service and the customer experience. Metro-North leaders were joined by members of Connecticut’s Department of Transportation (CDOT) at today’s event, held at the Stamford Station from 7 a.m. to 8:30 a.m.
“It was exciting to be able to kick off our 'Connect With Us' program again today at the Stamford Station,” said Metro-North Railroad President Catherine Rinaldi. “We look forward to interacting with more customers as we schedule visits to other stations through the rest of the year. Talking to our customers at these events helps us learn how frequently they are riding with us, as well as hear any concerns or suggestions they have about our service.”
"Connect With Us" forums provide a unique opportunity for riders to directly engage in discussion with senior Metro-North leaders who are available to answer questions and hear out any concerns. It extends the opportunity for daily, occasional commuters, leisure travelers, community members and stakeholders to participate in constructive dialogue with Metro-North leadership.
The railroad initiated the program in 2014, hosting these forums at various locations across its service territory to hear directly from customers and to foster an open dialogue about service and progress on major issues. Metro-North suspended the “Connect With Us” program temporarily as a result of the COVID-19 pandemic.
The MTA will be introducing "Connect With Us" forums to the Long Island Rail Road for the first time this Thursday, April 28 at the Hicksville Station from 7 a.m. to 9 a.m.
Dates and locations of future Metro-North and LIRR “Connect With Us” forums will be available at Metro-North’s homepage and LIRR’s homepage.