NYC Transit Leadership Welcomes Customer Input
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MTA New York City Transit (NYCT) launched a new customer outreach program, “TransitTalk,” with an event on Wednesday June 22 at 3 Av-138 St Station on the line from 4 p.m. to 5:30 p.m. featuring NYCT President Richard Davey. He introduced himself, answered questions, and received insight into what’s at top of mind for daily subway riders.
Additional senior leadership present included MTA Chief Customer Officer Sarah Meyer; NYCT Senior Vice President for Subways Demetrius Crichlow; MTA Bus Company Acting President and NYCT Department of Buses Senior Vice President Frank Annicaro; Senior Vice President, Department of Safety & Security Robert Diehl; Senior Director of Marketing Production Gene Ribeiro; Senior Director of Customer Services Chris Papandreou, and NYCT and MTA Bus General Counsel David Farber.
The program invites customers to share their experiences, concerns, and ask questions to NYC Transit leadership regarding service, future projects, and more. “TransitTalk” promotes open dialogue directly between customers and NYC Transit leadership through face-to-face interactions at a hyper local level.
“Improving the customer experience is our north-star; our customers are the experts on what factors have the biggest impacts on their commutes,” said New York City Transit President Richard Davey. “New Yorkers are passionate about the subway and it’s time to prove to them we are listening and actually doing something about it. By going out to individual stations, we can listen to and learn directly from the people who know these locations best.”
“It was nice to meet with customers to talk to them about pressing topics including the upcoming Bronx bus route redesign and the ongoing transition from the MetroCard to the OMNY system,” said MTA Chief Customer Officer Sarah Meyer. “It’s important to hear feedback from customers on cleanliness and the need for better communication. We look forward to improving on our service.”
“TransitTalk” events will be scheduled at various locations throughout the system every few weeks. This is all a part of an effort for NYC Transit executives to learn more, foster conversations, and build a community among New York’s transit riders.
The MTA reminds customers to participate in the Spring 2022 All-Agency Customer Satisfaction Survey. Results of the online survey will allow the MTA to better understand how customers use services now, and how to direct future resources toward desired improvements. Riders can sign up to take the survey through June 24 at new.mta.info/survey. The survey is available in eight languages, and there is a telephone option for customers who need assistance. Riders who complete the survey will be entered in a drawing to win a $100 pre-paid cash gift card.